“Dear customer”…safaricom nationwide blackout.

This monday morning there was a technical glitch at safaricom which caused a communication blackout in the whole country!
this occurence depicts how most kenyans are a “slave” to certain network providers.

The Communication Authority is set to Punish Safaricom Over Monday’s Network  Downtime

The Communication Authority has sought an explanation from Safaricom over the outage experienced on the telecommunication company’s network on Monday morning.
CA director general Francis Wangusi said they will take action on the telecommunication  firm if the failure was as a result of its own technical failure.
The country experienced a downtime of more than two hours, which affected Safaricom’s voice, data, SMS, M-Pesa and enterprise services.”If it was a deliberate move, we are going to take action,” Wangusi told journalists at the CA headquarters.

The telecommunication CEO Bob Collymore on Monday said that the technical team had identified the root cause of the outage and are working to resolve this in the shortest time possible.
“In the meantime, Voice, Data, SMS, M-PESA and Enterprise services will be available intermittently until the issue is fully resolved.”

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